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By keeping up with customer service best practices, you can hone your personal approach to your business’s customer journey. Luckily, there are numerous customer service blogs that can help you stay informed about customer service trends and best practices. To save you time, we’ve compiled a list of ten customer service blogs that we think are worth bookmarking.

10 Customer Service Blogs Business Owners Should Read:

1. Help Scout

Help Scout provides small businesses with tools to make customer interactions feel more human and personalized. Their blog features tips for how to grow your business, improve customer service, and integrate their product into your strategies. They also focus on company culture, so make sure to check out their posts on this topic as well.

Check out this post: 7 Ways to Improve your Online Customer Service

2. CustomerThink

CustomerThink is a global online community of business leaders who share the goal of creating profitable enterprises focused on customer service. Their site gives readers access to a host of helpful resources based on topic, type, or author.

Check out this post: Want to Transform Customer Experiences? Staple Yourself to Their Queries!


Desk.com is a support software solution that allows businesses to handle traditional customer communication. In addition, with this tool you can monitor and respond to social media inquiries.

In conjunction with Salesforce, this customer service blog showcases posts related to small business best practices and real-life success stories. Since the authors understand your time is valuable, each post is concise and to the point.

Check out this post: How to Create a Customer-Centric Experience


ForeSee provides analytics systems for businesses to measure the customer experience and improve their outcomes. Updated every few days, ForeSee’s blog strives to educate professionals on the latest trends in improving the customer journey. You can also read about real-world examples of how customers have implemented ForeSee’s software to improve results.

Check out this post: Customer Loyalty: How to Achieve the Customer Experience Golden Rule


Sprinklr, used by 50 percent of Fortune 500 companies, is the world’s leading social media management system for enterprises. Their blog boasts countless articles on how you can use social media to collect client data and enhance your customer experience.

Check out this post: How to Provide Better Customer Care on Social

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